Return & Exchanges
What is the Return/Exhange Policy?
IceTheGang accepts returns/exchanges within 14 days of the date your item was delivered. If you have additional questions please contact customer support via email firstname.lastname@example.org, or via our customer support chat line.
If our current store policy is different at the time, we go by that. This can be found on all product pages.
Warranties are only honored with warranty cards which can be obtained via support. Warranties can also be purchased via checkout.
Solid Gold items are not subject to returns, due to the fact that each piece is made to order. Solid Gold items are subject to repair only at a fee of $99. Please contact our customer support to receive the Authorization Form. Apparel is returnable within 14 days of purchase, if it is in unworn condition with the tags attached.
ALL Earring sales are FINAL.
There are NO returns/exchanges on IceTheGang's Customized Necklaces. All of our Customized Necklaces are guaranteed under our Lifetime Warranty. The warranty entitles you to a one-time repair of the piece - free of charge. IceTheGang will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defects. Warranty is voided on user damage issues (ie: water damage, accidental breakage, etc) . There is a 59 USD repair fee if you encounter future problems, only on repairable items. On Custom Script Pendant (only), If you would like to make an exchange for a different chain length, there is a 49 USD handling fee. Once any of our custom piece goes into production, there can be NO cancellations.
*Shipping paid on Returned Items is non-refundable.*
*IceTheGang will reimburse or pay for return shipping only in the event that we have erred. For example: if IceTheGang were to send you the incorrect piece of jewelry, or article of clothing.*