Tracking and Insurance
All orders will receive full tracking information via email and/or SMS text. Please allow 4-5 business days to process due to Covid-19.
IceTheGang is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.
Hold at location is available at UPS.com / UPS My Choice App with your tracking information if you will not be home for delivery on expedited services.
IceTheGang ships UPS Ground and/or USPS Mail services are used for standard shipping, as well as faster carriers depending on location. These services are offered for FREE on all orders at checkout. Please allow 14-21 business days for delivery (16-24 days for AK, HI, and U.S. Territories). PO box addresses are allowed.
Expedited shipping services are available at checkout for most items and locations. Delivery will be made by the fastest option available during business days depending on delivery location. We cannot deliver to domestic PO boxes with expedited services unless the physical address of the PO boxes is stated on shipping address. Please allow for 7-14 business days for delivery.
Military and diplomatic addresses ship for FREE via USPS Mail. Please allow 3-4 weeks for delivery. Orders to military and diplomatic addresses are limited to $300 USD due to USPS insurance policies.
IceTheGang ships to over 220+ countries worldwide!
UPS international Ground (Canada/Mexico) and/or post services are used for international economy shipping. This service is offered for FREE on all orders.
International expedited services are available at check out for most items and locations.
**All orders $249 USD or above will be shipped w/ signature required service.
Yes, we only use 14-18k yellow gold, real .925 sterling silver, and genuine white/black rhodium. All of our products are thoroughly tested for quality and durability before, during and after production. We meet all regulations set by the Jewelry Vigilance Committee.
Vermeil is a term used to describe high-quality jewelry that must meet the following standards:
1.) The base metal is .925 Sterling Silver (no brass, copper, nickel, or tungsten)
2.) The gold karat must be at least 12K. We utilize 18K and 14K, depending on the piece.
3.) The gold must be at least 2.5 microns thick. This is much thicker than electroplating or typical gold dipped jewelry and will outlast typical gold plated items.
*All Vermeil items are a 925 sterling silver base, except Franco and Tennis chains which are made of a stainless steel base due to the chain style.*
IceTheGang offers customized designs ranging from numbers, letters, symbols, and logos. Any personalized pendant you want, we can craft for you! All custom orders will be Solid Gold material, White Solid Gold, or Sterling Silver upon request. The minimum quote for a custom order is $1,000, with a $250.00 deposit fee which is applied in full toward the cost of the piece if you move forward to build it. Please contact email@example.com if you have questions.
If we are unable to answer your question, please visit the contact us tab and provide us with the question and how we can assist you. We will respond to the request within 24 hours during regular business hours. You may reach out to us directly at firstname.lastname@example.org, be sure to include your name, order number, and any other important information that will allow us to better serve your request.
If I have a question regarding my Solid Gold Order, how can I get help?
Your personalized item takes time to craft and test; please allow 4-6 weeks for delivery of your solid gold order. Discount codes are not valid on solid gold items. Solid Gold items are not subject to returns, due to the fact that each piece is made to order. Solid Gold items are subject to repair only at a fee of $99. If you have any other questions regarding your Solid Gold purchase, please contact icethegangcustomerservice@gmailcom
Watch sales are final and are excluded from all discount codes on the site unless specifically noted. IceTheGang has the final call in all pricing discrepancies.